Privacy Policy

WA Monitor is a WhatsApp conversation management platform operated by British Premier Center to receive, organise, and respond to customer messages sent to our official WhatsApp business number, using the WhatsApp Business Platform (Meta Cloud API).

When you contact us on WhatsApp we process: your phone number, your WhatsApp profile name, the content and timestamps of the messages you exchange with us, and message delivery metadata provided by Meta. We do not collect data from your device and we do not access any conversations other than those you have with our business number.

To respond to your enquiries, manage bookings and customer service requests, route conversations to the right team member, and understand service quality (e.g. response times and frequently asked topics). We do not sell personal data and we do not use it for third-party advertising.

Messages are stored in an encrypted-in-transit connection (HTTPS/TLS) on access-controlled servers. Access is limited to authorised staff accounts protected by individual logins. Data is retained only as long as needed for customer service and legal obligations, after which it is deleted.

Message delivery is provided by Meta Platforms (WhatsApp Business Platform); their processing is governed by Meta's own terms and privacy policy. We do not share your data with any other third parties except where required by law.

You may request access to, correction of, or deletion of your personal data at any time. You can also stop messaging our WhatsApp number at any point.

For any privacy request, contact British Premier Center: info@britishpremiercenter.ae — Kia Flagship Building, Sheikh Zayed Road, Dubai, UAE.